By Nick Keppler, New York Times
Steve McDougall earned about $900 a week delivering for Uber Eats and DoorDash, whizzing through the heavy traffic of Gloucester, Mass., on an e-bike. The flexible hours allowed him to tend to his 15-year-old daughter and two parents with disabilities.
“It’s not great money, but it’s freedom,” said Mr. McDougall, 40. “I get to come home a lot during the day. I get to go to my daughter’s softball games, practices, doctor’s appointments — anything I need to.”
In November 2023, he received an email from Uber notifying him that his account had been deactivated. It cited “fraudulent activity,” but did not elaborate. He immediately appealed.