They Were Deactivated From Delivering. Their Finances Were Devastated.

By Nick Keppler, New York Times

Steve McDougall earned about $900 a week delivering for Uber Eats and DoorDash, whizzing through the heavy traffic of Gloucester, Mass., on an e-bike. The flexible hours allowed him to tend to his 15-year-old daughter and two parents with disabilities.

“It’s not great money, but it’s freedom,” said Mr. McDougall, 40. “I get to come home a lot during the day. I get to go to my daughter’s softball games, practices, doctor’s appointments — anything I need to.”

In November 2023, he received an email from Uber notifying him that his account had been deactivated. It cited “fraudulent activity,” but did not elaborate. He immediately appealed.

Read the entire article at the New York Times here.

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